Supp provides a community jobs marketplace for the hospitality industry which allows Businesses and Individuals to connect. However, it should be noted that we are purely a marketplace, and we offer no assurance that Individuals will get hired, or that Businesses will find suitable Individuals. It is advised that you also read our Terms & Conditions which is available on the website and in the app.
You may change your details at any time by advising us in writing via email or using the platform functionality.
All information we receive from our customers is protected by industry standard security practices.
All information sent to us is encrypted using standard transport-level encryption technologies. Furthermore, all customer data collected is secured against unauthorised use or access.
Credit card information is not stored by us.
By using our app or website, you consent to this Privacy Policy.
Storage And Security Of Your Information
We collect and store information that you provide when using our website, app, or services. This may include personal information that identifies you, such as your name, phone number, address, email address, and identification details (“Personal Data”). We may also collect additional information you provide when interacting with our platform, including when you provide feedback, update your preferences, respond to surveys, or contact customer service.
We use Personal Data to deliver our services, manage your account, communicate with you, and provide you with updates or direct marketing (which you may opt out of at any time). We do not use individual profile or company details for any unrelated purpose.
We take all reasonable measures to protect the confidentiality and security of your Personal Data. Access to Personal Data is limited to authorised personnel and service providers who require it to perform services on our behalf and who are subject to confidentiality obligations.
We will not knowingly share your Personal Data with any third party other than our trusted service providers who help us operate, maintain, and improve our services. Any such sharing is strictly limited to what is necessary to perform these functions and is subject to our privacy standards. Some of our service providers may operate outside Australia and may not be bound by the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs). In such cases, we take reasonable steps to ensure equivalent privacy protections are applied.
We may disclose Personal Data if required to do so by law, regulation, or legal process, or to protect our legal rights, property, customers, users, or others.
Non-personal information, communications, or materials you provide to us without expectation of confidentiality may be freely used, disclosed, or reproduced by us for any purpose, including improving or marketing our services. This includes ideas, concepts, feedback, and suggestions provided to us through the platform, website, or other means.
Cookies
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.
This may, however, prevent you from taking full advantage of our website.Our website may use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Disclosure Of Your Information
We may disclose your personal information if required by law, regulation, legal process, subpoena, warrant, or in response to a government or law enforcement request. We may also disclose your information to protect our rights, property, or safety, or that of our users, customers, or the public.
In the event of a change of control of our business (including merger, acquisition, transfer of assets, or other corporate transaction), customer information, including personal information, may be disclosed to the new owner or prospective acquirer under strict confidentiality conditions.
Such disclosures are made only when reasonably necessary and in accordance with applicable privacy laws.
Third Parties
We engage third-party service providers—including technology, payment, customer support, marketing, analytics, and artificial intelligence (AI) providers—to help us deliver, support, and improve our services. These service providers act on our behalf and process personal information only as instructed by us and in accordance with this Privacy Policy.
We do not and will not sell or deal in personal or customer information, except in the event of a change of control in one of our businesses. We only share your personal information with service providers where necessary to perform functions relating to your use of our services.
This section does not cover disclosures required by law or legal process, which are addressed separately in this Privacy Policy under “Disclosure of Your Information.”
We may also use your information in a de-identified and aggregated form (without reference to your name or personal identifiers) to generate marketing statistics, assess user needs, and improve our platform and services. Your personal information will not be used for any other purpose.
Credit Cards
Confidential credit card information required by the platform is processed by Stripe. For more information on Stripe's security policies, please refer to their website at https://stripe.com/au. We will not use any credit card information for marketing purposes.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
Children’s Privacy
By using the Supp Platform, you confirm that you are at least 18 years of age and that you are competent to accept and have accepted the terms and conditions of this Privacy Policy. The Services are not aimed at nor intended for children under the age of eighteen (18) years of age. If you are under the age of eighteen (18), please do not use the Services. Supp does not accept registration from children under eighteen (18) years of age and no one under the age of eighteen (18) may provide any information to or through the Services. Additionally, no personally identifiable information (as defined in the Children’s Online Privacy Protection Act (“COPPA”), is purposefully or knowingly collected from children under the age of thirteen (13) by Supp. If you are a parent or guardian of a child under thirteen (13) years of age, and believe your child disclosed information to us, please contact us by emailing us at customerservice@suppapp.com. If we learn that we have collected or received Personally Identifiable Information of persons under thirteen (13) years of age without verification of parental consent, we will exercise commercially reasonable efforts to delete this information.
Your Choices
You may decline to provide any Personal Information to us and it’s your choice whether to put Personal Information on your profile. With respect to your profile, please do not post or add Personal Information to your profile that you would not want to be publicly available. If you choose not to provide any Personally Identifiable Information, you may not be able to use the Services or certain aspects of the Services, and we will not be able to provide you some of the features and functionality of the Services.
Per Supp’s Terms & Conditions, You may opt out of receiving emails and other messages from Supp by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as transactional messages regarding service engagements or information about your account.
If you wish to access, amend, or update your Personal Information or account preferences, you may do so by logging into your account.
Upon your written request, Supp will remove any of your Personal Information in its possession and will cease using such Personal Information, subject to the terms of this Privacy Policy and the Terms & Conditions. You may request access to and removal of such Personal Information by emailing us at customerservice@suppapp.com. In some circumstances, Supp may not be able to completely remove all Personal Information about a particular user from its systems. For example, we may retain information about a user for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law, or as retained in Supp’s data backup systems. All retained Personal Information will continue to be subject to the terms of the Privacy Policy to which the user has previously agreed.
Links
The Supp platform may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
Disclosures For Residents Of California
If you reside in California, the California Consumer Privacy Act provides you with additional rights to know, access, and delete your personal information. You also have the rights to opt out of the sale of your personal information by a business and to be free from discrimination for exercising your California privacy rights. Supp will not discriminate against you for exercising your privacy rights, nor do we “sell” your personal information. However, if under the CCPA the term “sell” is interpreted to include sharing your personal information for personalized advertising, we will comply with the applicable law regarding such activity.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose for collecting and sharing your personal information;
- The categories of third parties with whom we have shared your personal information; and
- The specific pieces of personal information we have collected about you.
Although the information we collect is described in greater detail above, we collect:
- Identifiers including name, email, telephone number, and IP address;
- Demographics including age;
- Commercial information -including work preferences and services obtained or considered;
- Internet and other electronic network activity, including device information and usage data including page views, and calls and text messages;
- Education Information including work experience;
- Inferences about preferences, characteristics, behaviors, attitudes, abilities, and aptitudes; and
- Health Information including any information you provide us regarding yourself or a Partner.
For more information on our collection practices, including the types and sources of information we receive, please refer to the full Privacy Policy above.
Right to Access & Delete. If you would like to download or delete your personal information, you can do so by emailing us at customerservice@suppapp.com. You may also designate an authorized agent to make a request to access or delete your information. We do not currently have a method of verifying to a reasonable degree of certainty the identity of users who do not have a Registered Account, as we do not maintain enough personal information to enable us to verify such users. Accordingly, we cannot honor the access or deletion requests of non-registered users at this time. Additionally, there are a number of exceptions to the information we delete, including but not limited to when information is necessary for us or a third party to do any of the following:
- Complete a transaction;
- Provide you a service;
- Perform a contract between you and Supp;
- Protect your security and prosecute those responsible for breaching or attempting to breach it;
- Fix our systems in the case of a bug;
- Protect the free speech rights of you or others;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws;
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
California Law permits California residents to request certain information once per year regarding our disclosure of “personal information” (as that term is defined under applicable California law) to third parties for such third parties’ direct marketing purposes. To make such a request, please send notice by email to customerservice@suppapp.com, noting that you are making a “California Privacy Request”.
Change In Privacy Policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at hello@suppapp.com and we will respond within 48 hours to provide you with details of personal information held about you and manage your request for personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles (APPs).
If we decide to change this Privacy Policy, we will post those changes on this page, and update the Privacy Policy modification date below.
This Privacy Policy was last modified on 30.08.2021.
