What is Supp?

Supp is an app for Businesses and Individuals in the hospitality industry. It’s used by Individuals to pick up shift work and make new contacts, often leading to ongoing work opportunities and on-job skills development. Businesses use Supp to ensure their roster is reliably staffed and to expand their staffing network.

Got more questions?

FAQ's for Businesses

What's Supp?
Supp is an app for Businesses and Individuals in the hospitality industry. It’s used by Individuals to pick up shifts or permanent work, and on-job skills development. Businesses use Supp to ensure their roster is reliably staffed, and to expand their staffing network.

Where is Supp available?
Australia (VIC, NSW, QLD) and the United States (NY, CA). And coming to your region soon…

What does it cost?
A service fee of 12% is paid on the shift funds sent by the Business. The fee covers insurance, transaction fees and sales tax.  

This fee structure means that you never pay upfront for the service - only after the successful completion of a shift.

When it comes to picking the rates, that’s up to the Business, but Supp has coded-in the minimums based on the local legislation to give managers more confidence when picking rates, and help protect workers from underpayment.  

How do I use Supp?
The Supp mobile application is available on Android and Apple iOS devices. Being mobile-only ensures convenience and speed for everyone on Supp.

Refer to our Community Guidelines for a deeper understanding of how to be successful when using Supp.

What is Supp Payments and how does it work?  
Supp Payments ensures secure payment for services on the platform. After completion of a shift, the Individual agrees on the duration worked with the Business, who then records the shift duration into an in-app timesheet within 48 hours from the shift ending.

The funds are automatically paid out to the Individual's verified bank account within 2 week-days.

What if the hours worked are different to hours posted in the shift?  
At the end of a shift the Business enters the shift duration into a timesheet. If the duration differs to what was posted, the new duration will be used for payment. The Individual must confirm their total time with the Business before leaving the venue, factoring in any breaks.

What if I receive a bad review?
Supp's reputation system is designed to develop trust in the community. If you feel like you've been unfairly reviewed, you have the option to dispute the review by contacting us.

How do I know the pay rate is fair?  
Supp has set minimum rates based on the local legislation of your city. Businesses may post jobs with a minimum of 3 hours duration and at a rate at or above the legislated minimum for the position they are hiring for. It is ultimately the Business's responsibility to ensure wages are paid in accordance with the legislation but we try to provide guidance for managers and protection for workers. Individuals can set a minimum hourly wage to filter out shifts below their pay grade, but Supp strongly encourages both Businesses and Individuals to ensure any payment for services is being made in accordance with the legislation, before posting or accepting a shift. Please report any incidences where this is not the case to customerservice@suppapp.com.

Supp promotes fair wages and working conditions.

How is the Individual - Business relationship classified?  
Supp is a marketplace for hospitality Businesses to find Independent Contractors (‘Individuals’) who are seeking to perform shifts to earn extra money. There is no employee relationship between the Independent Contractor and Supp, or the Independent Contractor and the hospitality Business.

Can a Business offer an Individual a job outside of the platform?
Workers may use Supp as a pathway into permanent work. Unlike agencies, Supp does not charge the Business any “poaching” fee for doing this.

FAQ's for Workers

Where is Supp available?
Australia (VIC, NSW, QLD) and the United States (NY, CA). And coming to your region soon…

What does it cost?
As a worker Supp is free to use.

Workers have the option of subscribing to Supp Pro for additional in-app privileges like applying for shifts away from their home region, or accessing online hospitality training.

How do I use Supp?
The Supp mobile application is available on Android and Apple iOS devices. Being mobile-only ensures convenience and speed for everyone on Supp. Refer to our Community Guidelines for a deeper understanding of how to be successful when using Supp.

Who can apply to join the community?  
Anyone! All applications to join the community are welcome and will be carefully considered. Applications are processed on a rolling basis. The main criteria are competency and demand for specific skills in a given location. This screening process helps ensure Individuals are capable of performing the duties expected of them, and to maintain a healthy shift-to-worker ratio for the benefit of all existing users. Our screening process favours people with prior hospitality experience.  

What is Supp Payments and how does it work?  
Supp Payments ensures secure payment for services on the platform. After completion of a shift, the Individual agrees on the duration worked with the Business, who then records the shift duration into an in-app timesheet within 48 hours from the shift ending. The funds are paid out to the Individual's verified bank account.

When do I get paid for a shift?
Payouts are very fast but the schedule may vary depending on whether you are in the US or Australia.

A payout will usually take 2 week-days after the Business has processed payment for your shift.

The first payout can take up to 7 days due to Stripe's ID verification procedure. Payments are managed by Stripe, so Supp never handles funds or records anyone’s bank details.

What if the hours worked are different to hours posted in the shift?  
At the end of a shift the Business enters the shift duration into a timesheet. If the duration differs to what was posted, the new duration will be used for payment. The Individual must confirm their total time with the Business before leaving the venue, factoring in any breaks.

What if I receive a bad review?
Supp's reputation system is designed to develop trust in the community. If you feel like you've been unfairly reviewed, you have the option to dispute the review by contacting us.

How do I know the pay rate is fair?  
Supp has set minimum rates based on the local legislation of your city. Businesses may post jobs with a minimum of 3 hours duration and at a rate at or above the legislated minimum for the position they are hiring for. It is ultimately the Business's responsibility to ensure wages are paid in accordance with the legislation but we try to provide guidance for managers and protection for workers. Individuals can set a minimum hourly wage to filter out shifts below their pay grade, but Supp strongly encourages both Businesses and Individuals to ensure any payment for services is being made in accordance with the legislation, before posting or accepting a shift. Please report any incidences where this is not the case to cutomerservice@suppapp.com.

Supp promotes fair wages and working conditions.

How is the Individual - Business relationship classified?  
Supp is a marketplace for hospitality Businesses to find Independent Contractors (‘Individuals’) who are seeking to perform shifts to earn extra money. There is no employee relationship between the Independent Contractor and Supp, or the Independent Contractor and the hospitality Business.

Who is responsible for paying income taxes?  
Individuals are responsible for paying their own income taxes. Individuals may be able to claim deductions for their expenses. This should be investigated using a tax specialist. To assist with accurate reporting of income, Supp calculates and reports total earnings to the Individual on a periodical basis.

Can a Business offer an Individual a job outside of the platform?
Workers may use Supp as a pathway into permanent work. Unlike agencies, Supp does not charge the Business any “poaching” fee for doing this.

We support the dynamic work preferences of every individual.

Do I need an ABN?
In Australia, you may require an ABN to work on the platform. More information, including how to apply for an ABN can be found here.