Trustworthiness and authenticity are key in Supp’s community, and that’s why we have the Reputation System. Star Ratings, Written Reviews, Completion Rate for Workers, and Karma Points are how we measure reputation. Compliance with our Policy keeps the system honest for everyone and ensures individual success.
Our Ratings and Reviews prioritise real-world feedback that Workers and Businesses provide each other through Supp. We value the perspectives and experiences of our community members, and aim to honour them as much as possible. That’s why we don’t typically comment on or assess the truthfulness of someone’s feedback. However (in rare cases) we may remove a Review and any associated Rating, and apply account consequences where appropriate.
In a trustworthy Reputation System, critical feedback is necessary and expected. Our community knows that not all Ratings and Reviews will always be positive. At Supp, we ask members to leave constructive Reviews alongside any low Ratings they might give. Giving context for low Ratings can be constructive, and may help others to improve on their next performance.
Out of respect for real-world feedback that Workers and Businesses provide each other through Supp, Supp’s policy is to remove Reviews and Ratings only in rare cases when an objective evaluation can quickly determine that feedback:
Clear instances of inappropriate behaviour with Reviews and Ratings (which includes posting 'revenge reviews' on third-party platforms or social media) may result in account consequences including:
Supp’s Reputation System is designed to help inform decision-making and to build trust in new work relationships. It is also an effective tool to receive honest feedback on performance, ultimately increasing opportunities within the platform. The transparency of the Reputation System helps:
The Reputation System is based on up to four measures:
Before applying for work, we recommend Workers assess the Business’s Reputation metrics which are displayed on their profile. Businesses can select the best candidate for a Temp Shift or a Perm Role by viewing applicant profiles and checking the Rating, Karma Points, and Completion Rate displayed on Worker profiles. Reviews about previous shifts are accessed by tapping on a profile’s Rating.
Some situations that have led to low Ratings and critical Reviews include:
There are implications for a Worker's Completion Rate, if an accepted shift is cancelled before completing the shift. Workers can maintain a high Completion Rate on Supp and reinforce their reputation as a reliable worker by following these best practice steps:
See: Cancellation and No-show Policy
Workers and Businesses can earn positive Karma Points for performing positive actions on Supp such as:
See: Supp Karma Points
Ratings and Reviews are part of Supp's Reputation System. They must comply with Supp’s Ratings and Reviews Policy.
